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Water Main Break? No Problem, We’ve Got an Answering Service
Customer service can be a real problem for companies in off hours. Take the example of a water main break. The problem that occur more than we would hope. And, when it happened in Lincoln County last Saturday, the Daily Leader covered it with a story about how an answering service dealt with the myriad of calls that flooded the water company there.
It was a beautiful Saturday evening at 7pm when all of the sudden the calls about water pressure and lack of water started pouring in. The answering service quickly fielded the calls, contacted the Lincoln Rural Water Association officials and set everyone’s minds at ease until the valve was reset. This is a classic example of an answering service boosting customer service in the off hours, and alerting officials of problems so that they could deal with them in a timely manner.
While not every business has to worry about a water main break, there is probably some aspect of customer service that every business could benefit from by using a 24/7 answering service. Answering services simulate your company’s best employee and can answer redundant questions that typically clog your phones, freeing you to perform more cost effective activities. It doesn’t stop there either; an answer service can also escalate support calls to a higher level, passing on all key information already gathered.
Some examples of organizations and companies that could easily benefit from an efficient answering service are:
- Emergency Response Teams
- Municipalities
- Electric, plumbing, mechanical, construction service providers
- IT companies
- Healthcare organizations
- Attorneys
These are the types of companies where customer service can make or break their reputation, and a friendly voice on the line can set customer’s anxieties aside because they know that a real person is assuring them that help is on the way. Answering Services can include:
- Overflow Receptionist Services
- Customized Answering/Scripting
- Wake-up calls
- Employee Log-In Service
- Call Screening
- Dispatch Services
- Virtual Switchboard Services
- HIPAA Certified Agents
- Appointment Taking
Before your next “water main” break, consider the cost savings of an answering service that can not only handle the crisis, but streamline your day-to-day business.
Sue McCrossin is a free-lance writer working on promoting ACA’s Answering Service because she believes that cost saving measures for small businesses and organizations can be the make-or-break solution in a recessive economy. Goacanow.com provides Answering Service for you any time dedicatedly & continously.
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